US Head of Operations
Lucia is an operational leader with strong client management skills, skilled in creating processes and work flow to solve business challenges, a passion for building and managing creative teams, with a proven history of positively impacting output while maximizing efficiency and margin. She has recently joined mcgarrybowen as the U.S. Head of Operations. She will oversee operations across the agency’s three U.S.-based offices—New York, Chicago, and San Francisco—to create innovative workflow systems to drive excellence throughout the creative process in support of developing a world-class creative product for clients.
Lucia joined mcgarrybowen from Droga5 where she has worked since 2016 as Production Operations Director. Here she was a key member of the management team, working across departments and with new business, helping kick start new disciplines and create processes and working models for new and existing clients. Through her role as managing director of Second Child, Droga5’s in-house production company, she developed new revenue streams to help meet and exceed growth goals. Grillo also served as operations and production lead on the fast-paced Sprint business, which she helped run for the past two+ years.
Prior to Droga5, Lucia worked at 360i, a Dentsu Aegis Network sibling agency. At 360i, she was Head of Integrated Production, VP, leading operations and resourcing for all of production and project management, and supervision of the digital, content, social, print, and broadcast disciplines. Before 360i, Grillo enjoyed a stint at VICE Media as a Group Account Director. Prior to that, she spent 10 years at Psyop in New York, most recently serving as Managing Director. She started out her career in advertising in the production departments of JWT and McCann.